Performance Managment & Leadership Effectiveness

  • Managing performance expectations
  • Establishing performance standards
  • Increasing accountability towards results
  • Motivating action & commitment
  • Registering accomplishments
  • Increasing organizational alignment

Customer Experience & Retention

  • Resolving customer complaints
  • Increasing responsiveness
  • Building value and loyalty
  • Reducing customer churn
  • Increasing the quality, not just quantity, of customer conversations
  • Reducing rework

Sales Growth & Acquisition

  • Increasing opportunities and prospecting
  • Determining customer value
  • Asking discovery questions
  • Presenting solutions
  • Overcoming hesitation and objections
  • Gaining long term commitment

Coaching and Implementation

We take our approaches and work side by side with your team, in action, to produce the targeted result. It's our way of putting our money where our mouth is. In our experience, the real value happens outside of the training or conference room, coaching people on implementation of their new skill sets. It's real life, not theory.


We've addressed large and small audiences sharing our approaches and stories of success. We move beyond the powerpoint. If you need a high energy, thought provoking presenter, let's chat!

For more information, give us a call:

(203) 393-3500

or send an email:

info @

Custom Training Programs

Let us design an approach and training program specific to your organizational needs.
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"The only way to do something is to begin."